Last Updated: 24 May 2026
At Broadcast 24/7, we aim to provide high-quality digital services and customer satisfaction.
This Refund Policy explains when and how refunds may be requested for our products and services.
1. 14-Day Refund Policy
We offer a 14-day change-of-mind refund policy on eligible purchases.
Customers may request a refund within 14 days of the original purchase date, regardless of whether the service has been accessed or used.
2. How to Request a Refund
Refunds are not issued automatically.
To request a refund, customers must contact us directly via email at:
Please include:
- Your account email address
- Your order number where possible
- A brief explanation for the request
3. Subscription Refunds
Subscription services may be cancelled at any time.
Cancelling a subscription prevents future billing but does not automatically issue refunds for previous payments unless requested within the applicable 14-day refund period.
4. Non-Refundable Situations
We reserve the right to refuse refunds in situations including, but not limited to:
- Fraudulent activity
- Chargeback abuse
- Violation of our Terms & Conditions
- Account sharing
- Unauthorised reselling
- Harassment or abuse towards staff or users
- Attempts to exploit or abuse our services
5. Service Termination
If an account or service is suspended or terminated due to violations of our Terms & Conditions, refund eligibility will be determined at our sole discretion.
6. Processing Times
Approved refunds are typically processed within 72 hours, however actual processing times may vary depending on the payment provider or banking institution.
7. Contact
For refund requests or billing enquiries, please contact:
